Totem Communications, Business Phone Systems and Network Solutions

Totem is the UK's largest independent inbound voice specialist.

• Totem is 100% committed to inbound call handling

So we've become recognized specialized in our field, using our expertise to offer products and tailored business solutions.

• Totem is 100% committed to the reseller channel

So we understand their business needs and those of their SME clients

• Totem is 100% committed to achieving a great customer experience

So we give our all to each and every client, call and contact we handle.

Totem, has built its business by understanding yours.

For inbound call handling, business people prefer Totem. Sarah O'Neill, Programme Manager at Pizza Hut says "Totem has really proved to be the leaders of inbound call handling as they are the only supplier who listened to our needs and was able to deliver a solution."

Totem's technology gives you the edge. Paul Evans at Welcome Car Finance explains further, "Totem offer me real value added services, with all the elements we look for in a call management solution, which no other Telco could provide."

Since our early days Totem has continually pursued new ways to provide innovative, hard working products that help Totem's clients make the most of each and every opportunity. Gareth Moores, Commercial Director for Bolton Wanderers F.C. offers praise for Totem's products. "Totem's call management solution has removed the stress and strain on the Ticket and Membership office, resulting in improved levels of customer service."

A Totem solution offers more than just great customer experience. Totem's robust network offers industry-leading resilience and provides total security for all of Totem's customers. Totem's network-based solution requires minimal capital expenditure compared with expensive hardware solutions, and Totem's call management products allow more calls to be captured in the Totem network, which means every call gets answered, ensuring you don't miss out on a sales opportunity.

Totem's technology may be complex, but the result is very simple: optimum call handling efficiency for organisations large and small. Increased efficiency, improved customer experience and an excellent return on investment - no wonder so many people are giving Totem a call.

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