Call recording

Do you need to record phone calls, but find traditional hardware call recording solutions too expensive? There is an alternative - network-based call recording from Totem.

We hold the call recording technology in-house, there is no need to purchase costly call recording equipment. Unlike traditional call recording equipment, a Totem solution removes the need for costly maintenance, upgrade, future integration, obsolescence or replacement costs.

Once ordered, the call recording solution can be deployed within days. For companies with multiple sites, the cost savings associated with Totem's call recording products are significant when compared to the capex cost and time of implementing a hardware-based call recording solution across all sites.

Choose the call recording solution to suit your business needs:

• Call Recording - All
• Call Recording - On Demand
• Call Recording - By Percentage

Call recordings are then converted to an audio file and delivered to a specified e-mail address, or saved on Totem's audio server. You can access your call recordings online, which means there are no storage issues for you on site. You can also manage your call recordings online, and can search files by date, time, dialled number, and target number. Providing you have an internet connection, your call recordings can be accessed anywhere, anytime.

Totem's call recording solutions are based on the number of live network channels that will be using call recording, therefore, you may not need to purchase recording channels for every ISDN line into the building.

At Totem, we will work with you to design and implement the best call recording solution for your business.

If you're interested in learning more about Totem's call recording solution, contact our customer services department today on 08000 199 199.

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