Confero

Confero offers bespoke call and contact centre outsourcing solutions. In order to deliver on its promise of rapid response and quality service, Confero requires close working relationships with key suppliers.

KPMG contacted Confero to see if they could set up an information line to deliver up-to-date information for the people affected by one of their customers going into administration. Confero contacted Totem on Saturday morning, and required the service to be up and running on a test bed by the Monday evening to go live on Tuesday morning.

• Non-Geographic Number
• Audio (updated daily)
• Virtual Receptionist
• 'Vision', online call management information

"In its first day of service 135,000 minutes of call time passed through the Totem network. The fact that Totem could cope with such a large volume of unplanned traffic, I feel is testament to their robust and flexible network. From now on, Confero will consult Totem first about opportunities similar to this as they have proved to be the only supplier who can deliver within such short timescales."

Daniel Sassoon, IT/Operations Director, Confero

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