Freedom Direct

Freedom Direct, one of the UK's largest independent retail travel agents, who handle over 3000 calls a day, came to Totem in June 2002 with a specific call centre management issue.

• 0800 Number
• 0871 Number
• Homeworker
• Call Record
• 'Vision', online call management information

"Totem was the only supplier that demonstrated an ability to deliver a complete system that fulfils all of our needs and, as a result of the efficiency of Totem's call distribution, all of our staff are able to handle more calls - and this means more customers for Freedom Direct."

Mark Sutton, IT Director, Freedom Direct

Please view PDF for full case study