Gloucestershire NHS Trust

Gloucestershire Hospitals NHS Trust was faced with a major internal re-organisation in 2002 with all hospitals within the county merging to form one NHS Trust.

The existing call handling system was at almost full capacity and with the merger of telephone systems within the Trust, conflicts were set to arise.

• 0845 Number
• Speech recognition to divert calls

"Totem forced us to really look at what we needed and challenged us every step of the way. The result is a faster, cheaper, more efficient system that really works for our callers and for the Trust."

Pat Mooney, Telecommunications Manager, Gloucestershire Hospitals NHS Trust.

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