Pabo

Pabo, a leading direct mail catalogue, were experiencing rapid growth with more orders than they could take. They came to Totem in 2001 with a specific call management need.

• 0870 Number
• Divert Plan
• Data Capture
• 'Vision', online call management information

"Totem's solution has increased our bottom line significantly, as we now have greater capacity to process more orders, more quickly. It has led to reduced costs in outbound calls as the need to 'call-back' customers has been removed, as well as the additional revenue generated from the use of an 0871 number."

David Billington, UK Manager, Pabo

Please view PDF for full case study