Totem: Case studies: Bolton Wanderers


	Bolton Wanderers Bolton Wanderers Football Club wanted a call management solution, which would improve the level of customer services provided to their supporters, while at the same time, making it more accessible for them to purchase tickets, which in turn, means increased revenue for the club. Solution: 0871 Number Divert Plan Call Queue Voicemail to Email "Totem's call management solution has removed the stress and strain on the Ticket and Membership office. This has resulted in improved levels of customer service..we can now facilitate more calls, which means more ticket orders, as well as a revenue stream from the 0871 number. This increased revenue can be reinvested back into the club, which is of benefit to both supporters and employees at Bolton Wanderers FC." Gareth Moores, Commercial Director, Bolton Wanderers Football Club Please view PDF for full case study