IVR

IVR stands for Intelligent Virtual Routing. This IVR service allows your business to make a great first impression with every call.

Customers today expect rapid and efficient service when dealing with organisations on the phone. However when their call is delayed or misdirected they become quickly frustrated and disillusioned which is bad for business.

Totem's IVR is specifically designed for small and medium sized businesses enabling you to appear as professional as your larger competitors, because first impressions count.

The best way to illustrate how IVR works is to use an example:

"Thank you for calling Totem. Using your telephone keypad please select one of the following 4 options. Please dial 1 for sales, 2 for accounts, 3 for customer services and 4 for general enquiries."

IVR acts like your own receptionist, directing calls to other numbers either within or outside the company, which operate like extensions.

IVR will not affect any of your existing telephone numbers, or any current settings you may have with existing phone equipment.

We will work with you to design and implement the best IVR for your business.

The Benefits

• IVR means each potential customer is given a good first impression
• IVR routes calls immediately without the need for a receptionist
• IVR is easy to set up
• No extra equipment is required for IVR
• Use IVR to play a short advert to each caller
• Choice of Totem NGN for your IVR: 0800, 0845, 0870, 0871, 070

Listen to some IVR Examples:

• Computer and Software Supplier IVR - Dial 0870 011 9001
• Waste Skip Supplier IVR - Dial 0707 011 9001
• Mobile Telephone Supplier IVR - Dial 0706 970 9001
• Insurance Broker IVR - Dial 0800 019 9001
• Car Dealer IVR - Dial 0845 130 9001
• Builders Merchant IVR - Dial 0808 180 9001

If you want to hear more about IVR, call Totem today on 08000 199 199.

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