Network solution

Managing inbound calls via a network solution is cost effective for SMEs. A network solution delivers excellent customer experience, differentiating you from the competition.

Tailored to meet business needs, a network solution adds real business value.

Other options:

• Buying hardware vs a network solution
• Increasing headcount vs a network solution

Hardware is costly to maintain and inflexible compared with a network solution. By choosing human resource over a network solution, you will need to plan for holiday cover, sick leave and varying degrees of service being delivered.

A network solution can compliment hardware, allowing you to add and pay for the functionality you require as opposed to paying for something you don't need.

A network solution can be implemented within days as opposed to weeks, which means a rapid return on investment. Go online with a network solution, retargeting the number yourself. With hardware you'd require a programmer in-house or you'd need to pay a charge for each change, therefore it's more costly than a network solution.

By using a network solution you also benefit from resilience and inbuilt disaster recovery. For example, if there is a problem with where you're based, calls could be instantly diverted to another department or location. With a network solution, this is available for a small fee and provides piece of mind in case the unknown happens. Implement changes yourself anytime, anywhere you have an internet connection with a network solution. However, if hardware problems you'd need to wait for an engineer to come out to visit you plus there is the ongoing costly maintenance charge.

To summarise:

• A network solution for customer experience
• A network solution for cost effectiveness
• A network solution for flexibility
• A network solution for speed
• A network solution for resilience

If you want to hear more about a network solution, call Totem today on 08000 199 199.

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