TOTEM PARTNER CHESS

Manchester, UK, 08/06/04 - Totem Communications, the UK's leading provider of inbound call handling solutions today announced they have a new reseller agreement with Chess plc.

Chess will deliver key clients who will benefit from Totem's industry leading, network based call handling technology. David Pollock, CEO, Chess plc, explains further "Chess are an established provider of telecom services to business. We already had an extensive telecoms portfolio but felt we could add more value to our clients by partnering with Totem who offering industry leading inbound call handling solutions. This partnership helps achieve our objective of providing clients with reduced expenditure, excellent call quality and service reliability."

Pollock continues "We are proud of our reputation so when looking for a partner we wanted someone who would enhance this further. We choose Totem because they offer the largest suite of products and services as well as tailored solutions should the client require it. Their call handling solutions are network based which enables rapid deployment at a very low cost. More often than not, clients experience an immediate return on investment. Totem are extremely flexible and knowledgeable which coupled with a highly resilient network proves a winning formula."

Chris Brassington, CEO, Totem concluded "We are pleased to gain Chess as a channel partner. We hope it will be a long and successful relationship which will help us to continue our rapid growth."