PIZZA HUT GIVES TOTEM A SLICE OF THE ACTION

Manchester, UK, 10/08/05 - Totem Communications, the UK's leading provider of inbound call handling solutions today announced their appointment as the chosen supplier for Pizza Hut to implement a one number solution.

Pizza Hut had a vision - to have one number for their delivery and collection business, which puts customers all across the UK through to their local hut first time. In addition the solution also had to enable the large number of mobile callers ordering a delivery or collection to be put through to the right hut.

In February 2004 Totem and Pizza Hut entered into discussions regarding their vision and how this could be fulfilled. Working very closely with Totem's Technical Consultancy team, a solution was designed to meet their needs. A period of intensive testing in live areas followed, enabling the solution to be tweaked to ensure an excellent customer experience for Pizza Hut's callers.

The one number solution - 08714 74 74 74 - officially went live on 15th November 2004 as part of Pizza Hut's sponsorship of The Simpsons on Channel 4.

Publicity of the one number solution has continued to build with a very successful one off newspaper campaign in February 2005 which resulted in thousands of new customers.

In July 2005 the final stage of implementation of the one number solution was rolled out with 08714 74 74 74 being used on all home delivery menus and promotional literature.

Sarah O'Neill, Programme Manager, Pizza Hut says "Totem has really proved to be the leaders of inbound call handling as they are the only supplier who listened to our needs and was able to deliver a solution. They are flexible and were able to apply enhancements to the solution rapidly following the live testing. We will continue to work closely with them to ensure our one number solution offers an excellent customer experience."

"At Totem, one of our key strengths is our ability to quickly implement tailored inbound call handling solutions. It's great to know that our growing reputation for both delivery and unrivalled customer experience has been acknowledged by Pizza Hut." concluded Chris Brassington, CEO, Totem.