TOTEM PARTNER WITH IDN TELECOM

Manchester, UK, 12/10/04 - Totem Communications, the UK's leading provider of inbound call handling solutions today announced their partnership with IDN Telecom.

IDN Telecom provide telecommunication services for voice, mobile and data communications services and advice were looking for a partner to support the inbound voice element of their offering. In April 2004 IDN approached Totem to see how they could support their business model.

Mike Stephenson, Commercial Manager for IDN explains further "Voice communications sits at the core of business and in some cases can make the difference between success and failure. Price is just one element with network resilience, customer service, account management and the technical ability of the carrier being vital to the mix. We wanted a partner who would meet this criteria - Totem exceed it!"

Stephenson continues "Totem are our first and only choice for our inbound offering. What I like about Totem is that they are not all things to all people but specialists in inbound call handling with a commitment to creating innovative solutions which address real business needs that are rapidly deployed. This is one of the many synergies between our two businesses. When making the decision to become 100% Totem for inbound we transferred across our existing inbound customers. This large volume of traffic was transferred onto the Totem network seamlessly without disruption to our end clients."

Chris Brassington, CEO for Totem concluded "The relationship with IDN promises to be successful for both parties. In a matter of months IDN have moved from Approved to Certified Partner status which offers them enhanced benefits such as discounted products, access to a joint marketing fund and improved tariffs. Organisations like IDN are key to Totem achieving our goal of being the preferred supplier to the channel for inbound call handling."