TOTEM SUPPORT RESORTEXCURSIONS.COM

Manchester, UK, 28/06/04 - Totem Communications, the UK's leading provider of inbound call handling solutions today announced they were to provide a new service to existing client Freedom Direct which will support their new venture ResortExcursions.Com.

Mark Sutton, Systems & Communications Director, ResortExcursions.Com explains further, "ResortExcursions.Com is part of one of the UK's largest independent travel agents, Freedom Direct who have been a Totem client for a number of years. They looked no further than Totem for a telecoms provider to support their new venture. ResortExcursions.Com has formed alliances with the most reputable providers of traditional holiday activities and excursions to provide consumers with experiences that will make their holidays truly memorable and is all fully bookable online. This removes the need to attend a welcome meeting when you first arrive, allowing you budget your holiday more easily and plan your time to suit your needs."

Sutton continues "The website is fully supported by a freephone number - 0808 1 80 80 90 which allows clients to speak with an agent if they have any questions. As an existing client I'm confident Totem offer a highly resilient network which provides us with the flexibility to manage our inbound calls based on our needs. We use a number of Totem's products which include a memorable freephone number, Call Record, Homeworker and Vision. These were all deployed rapidly and offered a rapid return on investment. These network based solutions provide us with the flexibility to 'pay as we grow', ensuring we respond quickly to the changing needs of the travel marketplace, for example the opportunity to book excursions before you go on holiday."

"Call Record allows us to record all calls through the network, removing the need to purchase costly hardware which carries with it integration, maintenance and obsolescence costs. Homeworker allows call centre employees and homeworkers to be treated equally as one workpool with complete control which is often difficult to achieve using automatic call distribution systems. Vision provides online call management information, allowing us to plan our resources more effectively which in turn means more business for ResortExcursions.Com."

Chris Brassington, CEO, Totem concludes "We feel Freedom Direct choosing to place their new venture 'ResortExcursions.Com' in Totem's very capable hands is testament to our robust network, flexible and affordable industry leading products and services as well as excellent customer support."