Mid-Call Transfer

Your issue:
I want to be able to handle more calls coming into our business as the system we use to transfer calls between different departments, congests our in-house phone system, tying up two lines.

Our solution:
Totem's Mid-Call Transfer solution will handle any calls transferred within your phone system from our exchange thus freeing up your phone lines to answer further inbound calls.

Our solution is unique as it only uses one line as the call is transferred within our network. This means you are free to take incoming calls. You do not need new technology. Simply press the '#' key to transfer a client to a different number anywhere in the world. This means multiple sites can act as one and customer service is improved, removing the frustration of redialling to speak with another department.

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Mid-Call Transfer can be used as an option on Call Planner, Call Manager and Call Director or as a standalone product.

View more information on:
Call Planner
Call Manager
Call Director

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