Homeworker

Your issue:
As a business we employ a varied call centre environment using a mix of call centre and home based employees. We find it difficult to make best use of homeworkers due to the lack of control that current Automatic Call Distribution systems offer.

Our solution:
Totem's Homeworker solution helps you maximise the potential of your home-based teleworkers with the minimum of expenditure.

Homeworker enables call centre managers to take full control of the homeworker environment, by balancing call ratios between call centre based staff and remote workers.

This network based solution has four core elements to ensure the entire tele-workforce is handled efficiently and effectively, these are:

• Management Control
• Home Worker Attendance
• Call Flow
• Call Statistics

View the PDF for more details

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