Totem: Products & services: Smart Call Handling: Call Director


Call Planner Net-Planner Call Manager Q-Control	Call Director Your issue: I want an online call management solution that lets me have complete flexibility over my IVR and call queue. Our solution: Call Director is more advanced than Call Planner or Call Manager. This sophisticated call handling package queues calls in the Totem network to ensure clients never receive an engaged tone. You can: Enjoy all the functionality of Call Planner and Call Manager. Facilitate more calls and provide good customer experience. Provide customers with reassurance their call is being processed whilst they queue. Instantly view how many people are queuing within each IVR option. Choose one of 3 'out of hours' options - customer message, voicemail or queue to alternative number Add Call Record or Mid-Call Transfer functionality as additional options. View the PDF for more details For more information on the additional options, please click below: Call Record Mid-Call Transfer Vision Need further assistance?